It is the policy of Bayview Refuse & Recycling Service to render the best possible service to its customers.

Billing
Billing is three times a year (every 4 months Jan, May, and Sept) for residential accounts. Bills for service are due and payable three and one-half (3 ½) months after mailing. Service is subject to discontinuance without further notice if not paid on time. If service is discontinued, a charge will be made for any call before your regular garbage pick-up day. No credit will be given for service stopped due to delinquent payments and a $20 late fee will be added to your account. Our company shall not be responsible for money paid to collectors unless pre-arrangement’s have been made through our office. 

Service
Bayview Refuse & Recycling services 20-gal, 32-gal and 45-gal residential garbage (gray) carts weekly. All size cans must not exceed 60lbs. The service includes (1) blue cart for recycling and (1) green cart for yard waste/food waste. Place all carts out on your collection day by 6:00 am. Excess yard waste may be placed out in additional garbage cans WITH LIDS If RAINING/paper lawn bags or small tarps ONLY after initial green cart is filled. Food waste MUST be placed in the green cart.

Please do not dispose of liquids, ashes, concrete, bricks, plaster, dirt or similar materials in any of the carts. NO HAZARDOUS WASTE INCLUDING PAINT, MOTOR OIL, MEDICAL WASTE, ETC. We shall not be held responsible for articles placed in or near receptacles, loose dogs, and gates in need of repair. 

Missed Cans & Extra Services
Please alert customer service within 24 hours if your garbage, recycling or green waste service is missed or a return trip fee may apply. Extra charges may apply if carts or bins are overflowing. If a resident would like extra garbage to be taken, for an extra charge, please call our office before your pick-up day to schedule. 

Holidays
The only holidays the drivers take off are Christmas and New Year’s. If not serviced on their regular day, service shall be one day late. 

Stop Service/Move Out
It is the property resident or owner’s responsibility to call our office to stop or transfer service in advance of moving out. The customer and owner are responsible for payment related to services and extras provided up until cancellation notice is given to Bayview. 

Vacation
Credit will be given for services stopped for 4 weeks or more and a $20 administrative fee will be charged if a customer calls prior to the vacation. Please remember that green waste or recycling will not be taken during your service interruption! 

Complaints
Please report any complaints to our office at (510) 237-4614 during our business hours or leave a message after business hours.

Additional Information
For any additional information please call Bayview Refuse and Recycling Service at (510) 237-4614 or the Kensington Community Services District General Manager at (510) 526-4141.